Terms of service

Last Updated: August 2026

This website is operated by Icespheric ("we", "us", "our"). Throughout the site, the terms "we", "us", and "our" refer to Icespheric. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein and/or available via hyperlink (such as our Privacy Policy and Return & Refund Policy).

1. General Conditions & Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. You may not use our products for any unauthorized or illegal purpose, nor may you violate any laws in your jurisdiction (including copyright and safety regulations).

2. Products, Pricing & Accuracy

Product Descriptions: We make every effort to display the colors, specifications, and features of our heated apparel as accurately as possible. However, we cannot guarantee that your device's display of any color will be completely accurate.

Pricing & Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without prior notice.

Domestic Stock & Availability: Products are dispatched from our UK inventory subject to stock availability. We reserve the right to limit sales quantities on a per-person, per-household, or per-order basis.

3. Orders, Billing & Account Information

We reserve the right to refuse or cancel any order placed with us. In the event of an order cancellation or modification, we will notify you via the email address or billing contact details provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Delivery, Fulfillment & Risk of Loss

All physical goods are dispatched via tracked domestic postal networks or direct courier services from our UK facility.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. We provide direct tracking information to confirm transit checkpoints and final delivery verification.

5. Health & Medical Disclaimer

General Thermal Use Only: Icespheric™ heated apparel and accessories are designed solely for everyday thermal comfort, cold-weather protection, and outdoor use.

Not a Medical Device: While soothing warmth can assist with general cold discomfort and cold-sensitive extremities, our products are not medical devices and are not designed, marketed, or intended to diagnose, treat, cure, or prevent any vascular condition, Raynaud’s syndrome, arthritis, neuropathy, or other medical conditions.

Medical Consultation: If you suffer from chronic circulatory disorders, nerve damage, reduced skin sensitivity, or diabetes, consult a qualified healthcare professional before using battery-heated apparel. Discontinue use immediately if you experience pain, skin irritation, or excessive heat buildup.

6. Battery Care & Electrical Safety

Approved Charging Equipment: Only use the official UK charging cables and power adapters provided with your Icespheric gear or purchased directly from our store. Using uncertified or incompatible chargers voids all warranties and presents a safety hazard.

Handling & Cleaning: Always disconnect and remove all lithium-ion battery packs from garment pockets prior to cleaning, washing, or storing. Never submerge battery packs in water, puncture them, expose them to open flames, or expose them to temperatures exceeding 60°C.

Storage: Store lithium-ion batteries in a dry, room-temperature environment when not in use for extended periods.

7. Returns, Cancellations & 30-Day Warmth Guarantee

Your purchases are governed by our Return & Refund Policy alongside the UK Consumer Rights Act 2015 and Consumer Contracts Regulations:

Statutory 14-Day Cancellation: UK customers have the statutory right to cancel and return orders within 14 days of receipt.

30-Day Guarantee: We extend this protection to a 30-Day Warmth Guarantee, allowing you 30 days from delivery to evaluate the fit, heat performance, and comfort of your gear.

Return Condition: Returned items must include all original packaging, dual battery packs, charging cables, and manuals in clean, undamaged condition.

8. Promotional Offers & Bundled Discounts

Bundle Returns: If you purchase a volume discount bundle (such as "Buy 2 Pairs & Save 15%") and return only one pair, your refund will be adjusted to reflect the standard full retail price of the pair you decided to keep.

Cart Add-Ons: Promotional add-on items, such as discounted 7.4V spare battery packs, are only valid when purchased alongside the qualifying main product. If the main product is returned, the add-on item must also be returned in its original condition, or the promotional discount value will be deducted from your final refund.

Discount Stacking: Unless explicitly stated, automated volume discounts and cart add-on offers cannot be combined with additional manual promo codes at checkout.

9. Limitation of Liability

To the maximum extent permitted by UK law, Icespheric, our directors, employees, affiliates, and suppliers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages arising from your use of any product or service, or from improper battery handling, disregard of safety instructions, or reliance on thermal gear for medical treatment.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Payment Methods & Deferred Payments

We accept standard credit/debit cards alongside third-party deferred payment providers, including Klarna. Use of these services is subject to the provider's terms and conditions. In the event of a refund, funds will be returned via the original payment method used at checkout, which may adjust or cancel any active installment schedules with your payment provider.

12. Contact Information

Questions about these Terms of Service should be sent to:

Icespheric

Email: info@icespheric.com

Unit 172109, PO Box 7169, Poole, BH15 9EL