Refund policy

Return & Refund Policy

At Icespheric, we stand behind the quality, engineering, and performance of our heated apparel. We offer a 30-Day Warmth Guarantee alongside your standard UK statutory rights to ensure complete peace of mind with your order.

30-Day Warmth Guarantee and return eligibility

For orders placed on or after 4 October 2026, our voluntary 30-Day Warmth Guarantee lets you request a standard return within 30 days of delivery if you are not satisfied with the fit, warmth, or performance. Once approved, we will provide a prepaid Royal Mail return label. Eligible standard returns under this guarantee have free return postage and no restocking fee under our current return rules. For returns under our voluntary 30-Day Warmth Guarantee, please return the item with all included accessories and, where possible, its original packaging. If accessories are missing or the item has been handled or damaged beyond what is reasonably needed to inspect it, we may make a deduction of up to 20% from the refund. Any deduction will be assessed individually, reflect the actual loss in value, and be explained to you. This does not affect your statutory rights. This voluntary guarantee does not limit your statutory rights, including applicable online cancellation rights or rights relating to faulty or misdescribed goods.

How to request and send a return

1. Sign in to your customer account. Open your order, select Request return, choose the item and reason, and submit your request.
2. Wait for us to review your request. Please do not post the item before it is approved. If approved, we will provide a prepaid Royal Mail return label and instructions.
3. Pack the item securely with its included accessories and original packaging where possible. Use the supplied label and keep your proof of postage.

For a size exchange, or if your request concerns a faulty or misdescribed item, or the customer account does not allow you to submit a request, contact us at info@icespheric.com with your order number and details. Your statutory rights are unaffected.

Refund timing is explained below under Refund Processing.

Promotional Offers & Bundled Discounts

• Bundle Returns: If you purchased a volume discount bundle (e.g., "Buy 2 Pairs & Save 15%") and return only one pair, your refund will be adjusted to reflect the standard full retail price of the single pair you decided to keep.
• Cart Add-Ons: Promotional add-on items (such as discounted 7.4V spare battery packs) are only valid when purchased alongside the qualifying main product. If the main product is returned, the add-on item must also be returned in its original condition, or the promotional discount value will be deducted from your final refund.
• Discount Stacking: Unless explicitly stated, automated volume discounts and cart add-on offers cannot be combined with manual promo codes at checkout.