Refund policy

Return & Refund Policy

At Icespheric, we stand behind the quality, engineering, and performance of our heated apparel. We offer a 30-Day Warmth Guarantee alongside your standard UK statutory rights to ensure complete peace of mind with your order.

30-Day Risk-Free Guarantee

You have 30 days from the date of delivery to test your heated gear. If you are not completely satisfied with the fit, warmth, or performance, you may return your item for a free size exchange, a replacement, or a full refund. Please note: We cannot accept standard returns outside of this 30-day window.


Return & Exchange Requirements

To qualify for a standard return or size exchange, your items must meet the following criteria:
  • Complete Contents: Returned in the original packaging with all included accessories (both 7.4V battery packs, UK dual-charging cable, storage pouch, and user manuals).
  • Condition: Items must be clean and undamaged (no pet hair, heavy soiling, odors, or cut cables).
  • Proof of Purchase: Your Icespheric order number or the email address used during checkout.

If returned items fail to meet these condition requirements, we reserve the right to charge a 20% restocking fee deducted from your final refund.

How to Start a Return or Size Exchange

  1. Contact Support: Email our UK team at info@icespheric.com with your order number and the reason for the return (or your desired replacement size).
  2. Receive Return Authorization: We will provide our designated UK return address and step-by-step packing instructions.
  3. Dispatch Your Parcel: Repack the items securely and post them back to us via a tracked UK postal service to the following address:

Icespheric, Unit 172109, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

Sizing Swaps: If you simply need a different glove size for a better thermal fit, let us know in your email. Once your tracked return package is confirmed as in transit, we will dispatch your replacement size free of additional processing or outbound shipping charges.

Promotional Offers & Bundled Discounts

To protect our fair pricing model, specific rules apply to discounted orders:
  • Bundle Returns: If you purchased a volume discount bundle (e.g., "Buy 2 Pairs & Save 20%") and return only one pair, your refund will be adjusted to reflect the standard full retail price of the single pair you decided to keep.
  • Cart Add-Ons: Promotional add-on items (such as discounted 7.4V spare battery packs) are only valid when purchased alongside the qualifying main product. If the main product is returned, the add-on item must also be returned in its original condition, or the promotional discount value will be deducted from your final refund.
  • Discount Stacking: Unless explicitly stated, automated volume discounts and cart add-on offers cannot be combined with manual promo codes at checkout.

Damaged, Faulty, or Defective Items

All Icespheric products are backed by a replacement warranty against manufacturing faults and battery defects. If your item arrives damaged or the heating elements/batteries fail to operate correctly, email info@icespheric.com within 7 days of arrival. Please include a brief photo or video showing the issue so we can issue an immediate replacement or full refund.

Refund Processing

Once your return is received and inspected at our UK facility, your refund will be processed back to your original payment method within 3 to 5 business days.