Returns

Every Icespheric order comes with our 30-Day Warmth Guarantee, a 12-month warranty against manufacturing faults, and your full UK statutory rights.

30-Day Warmth Guarantee

Not happy with the fit, warmth or performance? You can request a return within 30 days of delivery. Approved returns under the guarantee come with a prepaid Royal Mail label, so return postage is free, and there is no restocking fee. The guarantee applies to orders placed on or after 4 October 2026.

How to return an item

1. Sign in to your customer account, open your order and select Request return. Choose the item and the reason, then submit your request.
2. Wait for us to approve your request. Please don't post anything before then. Once it's approved, we'll send your prepaid Royal Mail label and instructions.
3. Pack the gloves securely in all their original packaging, with everything that came with them (both batteries, the charger, the manual and the storage bag). Attach the label and keep your proof of postage.

If your account won't let you submit a request, email info@icespheric.com with your order number and we'll help.

What to send back

Returns under the Warmth Guarantee must include all the original packaging and all accessories, with the gloves clean. If anything is missing, or the gloves have been handled or damaged beyond what's reasonably needed to try them, we may deduct up to 20% from the refund. Any deduction is assessed individually, reflects the actual loss in value, and will be explained to you.

Size exchanges

Need a different size? Email info@icespheric.com with your order number and the size you need. Once your return is on its way back to us, we'll dispatch the new size at no extra charge.

Faulty or damaged items

Every Icespheric product is covered by a 12-month warranty against manufacturing faults and battery defects, starting from the date of delivery.

If your order arrives damaged, or the heating or batteries stop working properly, email info@icespheric.com as soon as you can with your order number and a photo or short video of the problem. We'll advise you on the next steps and arrange a replacement or refund where the item is covered.

Please only charge the batteries with the official Icespheric charger, as using an uncertified or incompatible charger voids the warranty. The warranty is in addition to your statutory rights under the Consumer Rights Act 2015 and does not limit them.

Bundles and add-on offers

If you bought a bundle, or a discounted spare battery with your gloves, a few extra rules apply when only part of the order is returned. They're set out in our Return & Refund Policy.

Refunds

Once your return arrives and we've inspected it, your refund will be processed to your original payment method within 3 to 5 business days. If you paid with Klarna, your instalment plan will be adjusted to match.

For the full terms, see our Return & Refund Policy.