Privacy policy

At www.icespheric.com (the "Site" or "we"), we are committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our Site.

Contact Information If you have any questions about this Privacy Policy, please contact us at info@icespheric.com or by mail at the following address: 16 Osborne Gardens, Barnstaple EX31 3SU, Barnstaple, United Kingdom

Information We Collect We may collect personal information from you when you visit or make a purchase from our Site, such as your name, email address, shipping and billing addresses, payment information (including credit card numbers), and information about your device and internet connection. We may also collect information about your interactions with our Site, such as your browsing history, search queries, and information about the products you view or purchase.

How We Use Your Information We use the personal information we collect from you to:

Process and fulfil your orders
Communicate with you regarding your orders and account
Provide customer support
Send promotional emails and other marketing communications (if you have opted-in to receive such communications)
Improve our Site and personalize your shopping experience
Detect and prevent fraud
Comply with legal and regulatory requirements

Sharing Your Information We may share your personal information with third-party service providers, such as Shopify, Alibaba, AliExpress, ZenDrop and others, to help us provide our services and fulfil our contracts with you. We may also share your personal information with our shipping and payment partners to process your orders and payments.

We may also share your personal information with third parties as required by law, such as to comply with a subpoena, or similar legal process, or to protect our rights and the rights of others. We will not sell or distribute your personal information to any third parties for any other purpose.

Data Retention We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory requirements.

Cookies and Other Tracking Technologies We use cookies and other tracking technologies to improve your shopping experience and to personalize your interactions with our Site. You can control the use of cookies through your browser settings.

Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure and we cannot guarantee the security of your personal information.

Changes to Our Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes to this Privacy Policy by posting the updated policy on our Site and/or by sending you an email.

Your Acceptance of Our Privacy Policy By using our Site, you accept this Privacy Policy and our practices as described in this policy.

Rights of Individuals In accordance with UK data protection laws, you have the right to access, correct and delete your personal information. You also have the right to request that we stop processing your personal information and withdraw your consent for us to use your personal information. If you wish to exercise any of these rights, please contact us at info@icespheric.com.

Last updated: 17/01/2023