FAQ's

Battery life depends on your selected heat setting and the ambient temperature outside:

• High (Red): 55°C–60°C for approximately 2–3 hours.
• Medium (White/Green): 45°C–50°C for approximately 3.5–4.5 hours.
• Low (Blue): 40°C–45°C for approximately 5–6 hours.

Our micro-alloy far-infrared heating elements line the entire back of the hand and wrap completely around the contour of every finger to stimulate blood circulation and prevent cold-induced pain.

Yes! Our gloves feature high-sensitivity touchscreen conductive material on the index finger and thumb, allowing you to text, answer calls, or use GPS without exposing your skin to the cold.

Measure the circumference of the widest part of your palm (not including the thumb). Because our collection ranges from slimline daily liners to heavy-duty mountain gear, each glove features its own custom-tailored measurement chart. On any product page, simply click the "SIZE CHART" link located right above the size options. If you are between sizes, have long fingers, or have a thick palm, we recommend sizing up for a looser thermal fit.

For a size exchange, email info@icespheric.com with your order number and the size you need; we’ll guide you through the next steps. If you prefer a refund because the fit isn’t right, our voluntary 30-Day Warmth Guarantee may apply. See our Return & Refund Policy for eligibility and instructions. Your statutory rights are unaffected.

Two savings are applied automatically in your bag, and they add together:

• Bundle and save: any 2 pairs of gloves save 15%, and 3 or more pairs save 20%, in any mix of gloves and sizes.
• Spare batteries half price: when you buy gloves, one spare battery pair for each pair of gloves is £39.99 instead of £79.99. Any extra battery pairs are full price.

For example, 2 pairs of Alpine Mittens with one spare battery pair come to £345.99: £53.98 off the gloves plus £40.00 off the batteries. Your bag shows both savings before you check out.

Discount codes, such as the welcome code ICESHOP15, can’t be combined with the bundle or spare battery savings. If you enter a code at checkout, you’ll automatically get whichever saves you more, so you never pay more than you should.

ICESHOP15 gives 15% off orders of £100 or more. It’s for customers who have signed up to our emails, can be used once per customer, and works with the email address you signed up with.

Yes. A spare battery pair is £79.99 on its own and fits every IcePro glove in the range. Standalone batteries ship free by specialist ground courier to UK mainland addresses, in 3–5 business days.

Free tracked UK delivery on glove orders. Orders placed before 1 pm UK time, Monday–Friday, are dispatched the same business day. Orders placed after 1 pm or over the weekend are processed on the next business day. Delivery usually takes 2–4 business days. Faster options are available at checkout. Express Tracked Delivery takes 1 to 2 business days and costs £6.99, or is free on glove orders of £200 or more after discounts. The free upgrade is applied automatically at checkout.

For orders placed on or after 4 October 2026, our voluntary 30-Day Warmth Guarantee lets you request a return within 30 days of delivery if you are not satisfied with the fit, warmth or performance. Submit your request through your customer account and wait for approval before sending the item. Approved returns under the guarantee receive a prepaid Royal Mail label.

Please include all accessories and the original packaging where possible. If accessories are missing, or an item has been handled or damaged beyond what is reasonably needed to inspect it, we may make an individually assessed deduction of up to 20% and will explain it.

This voluntary guarantee does not limit your statutory rights. See our Return & Refund Policy for full terms.

Yes. Every Icespheric product is covered by a 12-month warranty against manufacturing faults and battery defects, starting from the date of delivery. If something isn’t working properly, email info@icespheric.com with your order number and a photo or short video of the problem, and we’ll advise you on the next steps.

Please only charge the batteries with the official Icespheric charger, as using an uncertified or incompatible charger voids the warranty. The warranty is in addition to your statutory rights and does not limit them.