FAQ's
Frequently Asked Questions
Product & Heat Technology
Q: How long do the batteries last on a single charge? A: Battery life depends on the heat setting you select and the ambient temperature.
- High (Red): 55°C–60°C for approximately 2–3 hours.
- Medium (White/Green): 45°C–50°C for approximately 3.5–4.5 hours.
- Low (Blue): 40°C–45°C for approximately 5–6 hours.
Q: Where do the gloves heat up? A: Our micro-alloy far-infrared heating elements line the entire back of the hand and wrap around every fingertip to stimulate blood circulation and prevent cold-induced pain.
Q: Can I use my phone while wearing them? A: Yes! Our gloves feature high-sensitivity touchscreen conductive material on the index finger and thumb, allowing you to text, answer calls, or use GPS without exposing your skin to the cold.
Battery Care & Maintenance
Q: How do I wash my heated gloves? A: Always disconnect and remove the lithium-ion battery packs from the inner wrist pockets prior to cleaning. Spot clean the gloves only. Never machine wash the gloves or submerge the battery packs in water.
Q: How do I charge the batteries safely? A: Only recharge your batteries using the official Icespheric™ Dual-Output UK 3-Pin Smart Charging Cable provided in the box. Using uncertified chargers voids all warranties and presents a safety hazard. Store batteries in a dry, room-temperature environment when not in use.
Sizing & Fit
Q: How do I know which size to order? A: Measure the circumference of the widest part of your palm (not including the thumb). If you are between sizes, have long fingers, or have a thick palm, we recommend sizing up for a looser thermal fit. You can view our full Size Guide on the product pages.
Q: What if I order the wrong size? A: We offer a hassle-free size exchange process. Simply email our support team at info@icespheric.com, and as long as the gloves are returned in clean, undamaged condition, we will swap them for the correct fit.
Shipping & Returns
Q: Where do you ship from and how long does it take? A: All physical goods are stocked and dispatched directly from our UK inventory. Orders process within 24–48 hours. Our Standard UK Tracked Delivery takes 2 to 4 business days, and Express Tracked Delivery takes 1 to 2 business days.
Q: What is the 30-Day Warmth Guarantee? A: We allow you 30 days from delivery to evaluate the fit, heat performance, and comfort of your gear. If you are not completely satisfied, you may return the items for a refund or exchange. Returned items must include all original packaging, dual battery packs, charging cables, and manuals in clean, undamaged condition.
Health & Safety
Q: Are these gloves suitable for Raynaud's syndrome? A: Many of our customers use our heated gloves to soothe cold-sensitive hands and relieve stiffness. However, Icespheric™ products are designed solely for everyday thermal comfort and outdoor use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition, including Raynaud’s syndrome. Please consult your doctor for advice on chronic circulatory conditions before use.