What is your return policy?

You can check our return policy here.

What forms of payment do you accept?

We accept most major forms of payment such as PayPal, Google Pay, Apple Pay, Klarna buy now & pay later (BNPL), Shop Pay, Visa, Mastercard.

How long will it take to receive my order?

You can check our Shipping page here.

Can I track my order?

Yes. You can Check your order here. or click the confirmation link sent to your email after your order is shipped.

How do I make a warranty claim?

In the unfortunate event you have an issue with your item, you can email info@icespheric.com and we will assist you from there. Alternatively you can fill our contact form here.

What is your shipping policy?

You can check our shipping policy here.

What if I receive a damaged item?

In the unfortunate event your item had arrived damaged or faulty you can email info@icespheric.com or fill our contact form here. We will assess the situation with our supplier and courier. You can check our Returns and refunds policy here.

Do you offer gift wrapping services?

At this moment in time, we do not offer this service.

Can I make changes to my order after I have placed it?

After your order is placed it may take up to 2-3 days for processing, during this time, it's likely we can accommodate any changes to your order. After this period and once your order is confirmed as shipped, it will no longer be possible to change it. 

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide proof of purchase. You can check our return policy here.

Do you offer bulk order discounts?

If you're planning to buy large quantities of the same items, please contact us at info@icespheric.com and we will assist your from there.

To check our latest offers please refer to our current offers page here.

How do I care for my products?

Please refer to the item's manual to find out about more about your specific item and care. Alternatively you can contact us here and we will assist you from there.

Do you offer international shipping?

Yes. We offer FREE worldwide shipping. To find out if your regions is covered and the shipping times, please visit our shipping page here.

What is your privacy policy?

You can check our privacy policy here.

What is your data protection policy?

You can check our data protection policy here.

Where is your business Located?

Our Business is operated and located in North Devon, England. You can find out more about our business here.

Can I place an order by phone or Email?

Yes, you can use any mobile device or such as a computer or mobile phone/tablet to place orders. You can also email us with any requests or contact us here. and we will be glad to help you.

How do I know if a product is in stock?

In most cases our stock is automatically updated on our website and therefore any items on display, should in most cases be in stock however, sometimes systems aren't perfect and some items may be physically out of stock even if the system says otherwise due to any error. This is however very rare. 

If you paid for an item that happens to be out of stock after your purchase, you will be informed as soon as possible and be offered either an alternative option or a full refund.

What if I have an issue, how can I contact customer service?

Our contact is clear and on display throughout our entire website and on various different pages. You can email us at info@icespheric.com or contact us on +4407817672179 from Mon-Fri 10AM-6PM GMT.

You can also contact us through this online form at any time.

Tracking details will be available once the package has arrived at the carrier facility. Please check again soon!